How to comment on a transcript

Comments let you capture the why next to the words — a follow-up, a question, a note for later — pinned to the exact moment it refers to.

Steps

1. Open the conversation and find the passage you want to note.
2. Select the text — click and drag across the words.
3. In the popup that appears, click Comment.
4. Type your note and click Add Comment.
5. The passage is marked, and your note appears in the Comments panel on the right — with the quote it's attached to, ready for replies.

Tip: Open the Comments tab any time to scan every note on a conversation in one place, then click a note to jump to that moment in the transcript.