Terms of Service

Last updated: January 14, 2025

From everyone at AudioScribe, thank you for choosing our platform! We build AudioScribe to help you transform audio and video content into valuable text insights. These Terms of Service help us maintain a secure, reliable service for all our users.

When we say "Company", "we", "our", or "us" in this document, we are referring to AudioScribe Technologies LLC.

When we say "Services", we mean our website audioscribe.io, and any product created and maintained by AudioScribe Technologies LLC. This includes our transcription services, AI-powered features, collaboration tools, and any associated applications, whether delivered within a web browser, desktop application, mobile application, or another format.

When we say "You" or "your", we are referring to the people or organizations that own an account with our Services.

We may update these Terms of Service ("Terms") in the future. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take appropriate steps to notify account holders.

When you use our Services, now or in the future, you are agreeing to the latest Terms. There may be times where we do not exercise or enforce a right or provision of the Terms; however, that does not mean we are waiving that right or provision. These Terms do contain a limitation of our liability.

If you violate any of the Terms, we may terminate your account. We do our best to deserve your trust by maintaining transparency about our practices and keeping an open door to your feedback.

Account Terms

  1. You are responsible for maintaining the security of your account and password. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. We recommend using strong, unique passwords and enabling two-factor authentication where available.
  2. You may not use the Services for any illegal purpose or to violate any laws in your jurisdiction.
  3. You are responsible for all content uploaded to and activity that occurs under your account, including content uploaded by and activity of any users in your workspace.
  4. You must be a human. Accounts registered by "bots" or other automated methods are not permitted.
  5. You must be at least 13 years old to use our Services.

Content and Privacy

  1. Your Content: You retain all rights to the content you upload to AudioScribe. We claim no ownership rights over your audio files, video files, transcriptions, or any other materials you submit to the Services.
  2. Limited License: You grant us a limited license to use, store, and process your content solely for the purpose of providing the Services to you. This includes:
    • Processing your audio/video files through our transcription services
    • Storing your files and transcriptions on our secure servers
    • Enabling collaboration features you've authorized
    • Creating backups to ensure service reliability
  3. Service Improvement: We may access your content in the following circumstances:
    • To provide support when you request assistance
    • To ensure service quality and fix technical issues that affect service delivery
    • To maintain platform security and investigate potential abuse
    • To comply with legal requirements when required by law
  4. Privacy: We process your data as described in our Privacy Policy and for no other purpose. We use industry-standard encryption and security measures to protect your content.

Service Access and Security

  1. Service Availability: Your use of the Services is at your sole risk. We provide these Services on an "as is" and "as available" basis. While we strive for high availability, we do not guarantee uninterrupted access to the Services.
  2. Security Measures: We implement comprehensive security measures including:
    • Encryption for data in transit and at rest
    • Regular security audits and updates
    • Access controls and authentication systems
    • Secure cloud infrastructure
  3. Security Incidents: Despite our security measures, no system is completely secure. In the event of a security incident:
    • We will notify affected users as required by law
    • We will take reasonable steps to investigate and remediate the issue
    • You acknowledge that we cannot guarantee absolute security and will not be liable for unauthorized access to your data resulting from circumstances beyond our reasonable control

Payment, Refunds, and Subscriptions

  1. Free Tier: Our free tier includes limited daily transcriptions. No credit card is required for free tier usage.
  2. Paid Subscriptions:
    • Subscriptions are billed monthly in advance
    • Your billing cycle starts on the day you upgrade to a paid plan
    • All fees are exclusive of taxes, which will be added where applicable
  3. Refunds: We offer refunds at our discretion for unused portions of prepaid subscriptions.
  4. Changes: We may change our pricing with 30 days' notice to existing customers.

Acceptable Use

You agree not to use AudioScribe to:

  1. Upload content that violates any law or regulation
  2. Process content that infringes on intellectual property rights
  3. Transcribe content that is defamatory, harassing, or abusive
  4. Attempt to gain unauthorized access to our systems or other users' accounts
  5. Use the service in a way that could damage or impair our infrastructure
  6. Resell or redistribute our Services without permission

Third-Party Services

  1. AudioScribe integrates with third-party services including:
    • Transcription providers (AssemblyAI, Deepgram)
    • AI services (OpenAI, Google Gemini)
    • Payment processing (Stripe)
    • Cloud infrastructure (Google Cloud)
  2. Your use of the Services may be subject to additional terms from these third-party providers.
  3. We are not responsible for the availability or accuracy of third-party services.

Limitation of Liability

To the maximum extent permitted by law, AudioScribe Technologies LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

  1. Your use or inability to use the Services
  2. Any unauthorized access to or alteration of your transmissions or data
  3. Any interruption or cessation of transmission to or from the Services
  4. Any bugs, viruses, or other harmful code that may be transmitted through the Services
  5. Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content
  6. The statements or conduct of any third party on the Services

This limitation of liability applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if we have been advised of the possibility of such damage.

Cancellation and Termination

  1. You can cancel your account at any time through your account settings.
  2. Upon cancellation:
    • Your subscription will remain active until the end of your current billing period
    • Your data will be available for download for 30 days
    • After 30 days, your data will be permanently deleted from our systems
  3. We reserve the right to suspend or terminate accounts that violate these Terms.

Modifications to the Service

  1. We continuously improve AudioScribe and may modify, suspend, or discontinue any part of the Services at any time.
  2. We will provide reasonable notice for significant changes that affect your use of the Services.

Indemnification

You agree to indemnify and hold harmless AudioScribe Technologies LLC, its contractors, and its licensors, and their respective directors, officers, employees, and agents from and against any claims and expenses, including attorneys' fees, arising out of your use of the Services, including but not limited to your violation of these Terms.

General Terms

  1. These Terms constitute the entire agreement between you and AudioScribe Technologies LLC.
  2. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
  3. These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.
  4. You may not assign or transfer these Terms without our prior written consent.

Contact Information

If you have any questions about these Terms, please contact us at [email protected].

By using AudioScribe, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.