At AudioScribe, Inc., including its affiliated entities (referred to collectively as "AudioScribe", "AudioScribe.io", or through the pronouns "we", "us", or "our"), we prioritize the privacy of individuals who interact with our websites (hereinafter collectively termed as "Websites") and those authorized to utilize our Services via a Subscriber's Account (hereinafter referred to as "Users"). In this Policy, "Websites" encompasses try.audioscribe.io, audioscribe.io, and any other web platforms operated by AudioScribe.io that direct to this Policy. "Services" denotes our comprehensive on-demand product excellence system, encompassing various tools and services accessible through the Websites. "Subscriber" is defined as any individual or entity entering into a Service Agreement to access our Services, including representatives of the subscribing organization. "Account" signifies all AudioScribe.io accounts or instances established by or for the Subscriber within our Service.

This document delineates our procedures regarding the collection and use of Personal Information you provide in both online and offline interactions with us. In this context, "Personal Information" is defined as any data that can be used to identify an individual uniquely, including but not limited to, names, email addresses, physical addresses, credit or debit card numbers, titles, and other similar identifiable details.

‍
When you interact with our Service, we may gather various categories of Personal Data about you, such as:

• Name
• Title
• Email address
• Telephone numbers (home, work, mobile)
• Physical address
• IP addresses and other passively collected information, including cookies, browser type, Internet service provider, referring/exit pages, files viewed on our site (e.g., HTML pages, graphics), operating system, date/time stamp, and clickstream data for trend analysis and site administration
• Device Identifiers
• Automated server logs, including IP address, operating system type and version, client version, IP addresses in the network path, and MAC address of your internet connection
• Usage Information: details about how you use the Service, including actions, timing, frequency, duration, quantity, quality, network connectivity, and performance metrics related to various Service features
• User-Generated Information: data you upload, provide, or generate while using the Service, as detailed in the “User Generated Information” section

"Usage Data" refers to encoded, anonymized, or aggregated data about a group or category of services, features, or users that does not include personal identifiers. This data aids us in understanding Service usage patterns to enhance feature development and customization. We may share Usage Data with third parties, including partners and service providers, for improvement, advertising, and marketing purposes, ensuring it does not contain information that personally identifies you.

‍
User-Generated Information

We collect and store Personal Information and other data that you upload, provide, or generate while using the Service, including:

• Meeting details like title, invitations, participants, links, dates, times, durations, and activities within the meeting (such as joining or leaving), along with integration-related activities, ratings on quality, etc.
• Message content, sender and recipient details, date, and time
• Data from recordings and related features, including Personal Information you choose to provide
• Status updates, like document viewing activities
• All content shared in meetings, including Personal Data, accessible to all meeting participants

Account and Registration Information:

If you are Subscriber or User, we ask for and collect Personal Information about you and your Users such as name, address, phone number, email address, and credit card information of the Subscriber, as well as certain related information like Subscriber company name and website name email address and name or alias from each User.

If you sign-up for a free Account, you are not required to enter your credit card information unless and until you decide to continue with a paid subscription to our Services. A third-party intermediary is used to manage credit card processing.

We refer to any information described above as “Account Information” for the purposes of this Policy. By voluntarily providing us with Account Information, you represent that you are the owner of such Personal Information or are otherwise authorized to provide it to us, specifically, if you as a Subscriber provide us Account Information related to the User, you represent that the User has not objected to such processing.

Submissions by the Website Visitor:

We ask for and collect Personal Information from you when you submit web forms on our Websites or as you use interactive features of the Websites, including, participation in surveys, contests, promotions, sweepstakes, requesting customer support, or communicating with us.

Cookies and Other Tracking Technologies:

We and our authorized partners use cookies and other information gathering technologies for a variety of purposes. These technologies may provide us with Personal Information, information about devices and networks you utilize to access our Websites, and other information regarding your interactions with our Websites.

Web beacons, tags and scripts may be used on our Websites or in email or other electronic communications we send to you. These assist us in delivering cookies, counting visits to our Websites, understanding usage and campaign effectiveness and determining whether an email has been opened and acted upon. We may receive reports based on the use of these technologies by our third-party service providers on an individual and aggregated basis.

We use Local Storage Objects (“LSOs”) such as HTML5 to store content information and preferences. Various browsers may offer their own management tools for removing HTML5 LSOs. Third parties with whom we partner to provide certain features on our Websites use LSOs such as HTML5 and Flash to collect and store information.

Logs:

As is true with most websites and services delivered over the Internet, we gather certain information and store it in log files when you interact with our Websites and Services. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your devices, your mobile carrier, and system configuration information. Occasionally, we connect Personal Information to information gathered in our log files as necessary to improve our Websites and Services. In such a case, we would treat the combined information in accordance with this Policy.

Analytics:

We collect analytics information when you use the Websites to help us improve them. We may also share anonymous data about your actions on our Websites with third-party service providers of analytics services.

Social Media Widgets:

The Websites include social media features, such as the Facebook Like button, and widgets, such as the Share This button or interactive mini-programs that run on our Websites. These features may collect your Internet protocol address, which page you are visiting on the Websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the Websites. Your interactions with these features are governed by the privacy statement of the companies that provide them.

Information From Third Party Services:

We may also obtain other information, including Personal Information, from third parties and combine that with information we collect through our Websites. For example, we may have access to certain information from a third party authentication service if you log into our Services through such a service or otherwise provide us with access to information from the service. Any access that we may have to such information from a third party social media or authentication service is in accordance with the authorization procedures determined by that service. By authorizing us to connect with a third party service, you authorize us to access and store your name, email address(es), current city, profile picture URL, and other Personal Information that the third party service makes available to us, and to use and disclose it in accordance with this Policy. You should check your privacy settings on these third party services to understand and change the information sent to us through these services. For example, you can log in to the Services using sign-in services such as Google Authentication, as further described below.

We use the information we collect about you (including Personal Information, to the extent applicable) to (a) provide, operate, maintain and improve the Services; (b) enable you to access and use the Services; (c) process and complete transactions, and send you related information, including purchase confirmations and invoices; (d) send transactional messages, including responses to your comments, questions, and requests; provide customer service and support; and send you technical notices, updates, security alerts, and support and administrative messages; (e) send promotional communications, such as providing you with information about products and services, features, surveys, newsletters, offers, promotions, contests, and events; and provide other news or information about us and our partners; (f) process and deliver contest or sweepstakes entries and rewards; (g) monitor and analyze trends, usage, and activities in connection with the Websites and Services and for marketing or advertising purposes; (h) investigate and prevent fraudulent transactions, unauthorized access to the Services, and other illegal activities; (i) personalize the Websites and Services, including by providing features or advertisements that match your interests and preferences; and (j) comply with our legal obligations, including our obligations related to personal data protection.

We process your information for the purposes described in this Policy, based on the following legal grounds:

(i) When we’re pursuing legitimate interests

We process your information for our legitimate interests and those of third parties. This means that we process your information for things like: Providing, operating; maintaining, and improving our Services; enabling you to access and use the Services; promoting the Services; sending promotional communications, monitoring and analyzing trends, usage, and activities in connection with the Websites and Services; investigating and preventing fraudulent transactions, unauthorized access to the Services, and other illegal activities; (i) personalizing the Websites and Services.

(ii) When we’re providing a service

We process your data to provide a service you’ve asked for under the Service Contract or other contract between you and us. This means that we process your information for things like: Enabling you to access and use the Services; processing transactions, and sending you related information; providing customer service and support; personalizing the Websites and Services.

(iii) When we’re complying with legal obligations

We’ll process your data when we have a legal obligation to do so, for example, if we’re responding to legal process or an enforceable governmental request.

(iv) With your consent

We may ask for your agreement to process your information for specific purposes and you have the right to withdraw your consent at any time. For example, we ask for your consent to publish your testimonial, if it includes your identification. If you wish to withdraw your consent, you can contact us at privacy@audioscribe.io.

Third-Party Service Providers:

We share information, including Personal Information, with our third-party service providers that we use to provide hosting for and maintenance of our Websites, application development, backup, storage, payment processing, analytics and other services for us. These third-party service providers may have access to or process your Personal Information for the purpose of providing these services for us. We do not permit our third-party service providers to use the Personal Information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights:

In certain situations, we may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may disclose Personal Information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Service Agreement, or as otherwise required by law.

AudioScribe Sharing:

We may share information, including Personal Information, with any member of the AudioScribe.

We offer those who provide personal contact information a means to choose how we use the information provided. You can opt-out of receiving marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of our marketing emails or you may send a request to privacy@audioscribe.io.

Upon request, we will provide you with information about whether we hold and otherwise process, or process on behalf of a third party, any of your Personal Information. To request this information please contact us at privacy@audioscribe.io. Subscribers to our Services may update or change their Account Information by editing their profile or organization record or by contacting privacy@audioscribe.io for more detailed instructions. To make a request to have Personal Information maintained by us returned to you or removed, please email privacy@audioscribe.io. Requests to access, change, or remove your information will be handled within thirty 30 days.

An individual who seeks access to, or who seeks to correct, amend, or delete inaccuracies in Personal Information stored or processed by us on behalf of a Subscriber should direct his/her query to the Subscriber (the data controller). Upon receipt of a request from one of our Subscribers for us to remove the data, we will respond to their request within thirty (30) days. We will retain Personal Information that we store and process on behalf of our Subscribers for as long as needed to provide the Services to our Subscribers. We will retain and use this Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you are a Subscriber or otherwise provide us with Personal Information in connection with your use of our Websites or Services, we will delete this information upon your request, provided that, notwithstanding such request, this information may be retained for as long as you maintain an account for our Services, or as needed to provide you with our Services (in particular for Accounts with multiple Users where we need to retain the interaction with Users who continue to use the Services), comply with our legal obligations, resolve disputes and enforce our agreements.

The security of your Personal Information is important to us. We follow generally accepted, reasonable, and appropriate standards to protect the Personal Information submitted to us, both during transmission and once it is received. In deciding what is reasonable and appropriate we take into account the risks involved and the nature of the information. If you have any questions about the security of your Personal Information, you can contact us at privacy@audioscribe.io.

We do not knowingly collect any Personal Information from children under the age of 16. If you are under the age of 16, please do not use or submit any Personal Information through our Websites or Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Websites or Services without parental permission. If you have reason to believe that a child under the age of 16 has provided Personal Information to us through the Websites or Services, please contact us at privacy@audioscribe.io, and we will use commercially reasonable efforts to delete that information.

We may assign or transfer this Policy, as well as your account and related information and data, including any Personal Information, to any person or entity that acquires all or substantially all of our business, stock or assets, or with whom we merge.

If there are any material changes to this Policy, you will be notified by our posting of a prominent notice on Our Website. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Websites or the Services constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if you do not accept the terms of this Policy, is to discontinue use of the Websites and the Services.

If you have questions regarding this Policy or about the privacy practices of AudioScribe, please contact us by email at privacy@audioscribe.io, or at: